Refund Policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, we accept returns and refunds under the terms below.
Returns
Returns are accepted on a case-by-case basis for workmanship-related issues. To be eligible for consideration, the item must be accompanied by proof of purchase and details regarding the issue.
Non-Returnable Items
The following items are not eligible for return:
- special orders,
- custom requests,
- personalized or custom-made products,
- final sale or clearance items,
- gift cards,
- and items marked as non-returnable.
Refunds
Refunds are processed on an individual basis. Approved refunds will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or has a confirmed workmanship issue. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or has a workmanship issue, please contact us within 7 days of delivery with your order number and photos of the issue. We will review the matter and work toward an appropriate resolution, which may include a replacement, exchange, or refund.
Exchanges
Exchanges may be offered for eligible items if stock is available. If you would like to request an exchange, please contact us before sending the item back.
How to Start a Return
To request a return or refund, please contact us with:
- your order number,
- the item(s) involved,
- and a description of the issue.
Once your request is reviewed, we will provide next steps.